Terms of Service
Terms of Service
Welcome to Dewery. This website is operated by Lishui Yizhou Trading Co., Ltd. Throughout the site, the terms “we”, “us”, and “our” refer to Dewery. By visiting dewery.com or purchasing from us, you agree to the following Terms of Service.
1. Business Information
Brand name: Dewery
Company name: Lishui Yizhou Trading Co., Ltd.
Business address: Building 5, Green Valley Information Industry Park, Lishui City, Zhejiang Province, China
Customer support: [email protected]
2. Online Store Terms
By using this website, you confirm that the information you provide during checkout is accurate and complete. You agree not to use our products or website for any unlawful purpose, fraudulent activity, or activity that interferes with the normal operation of the site.
3. Product Information
We make reasonable efforts to display product colors, materials, dimensions, prices, and availability accurately. Natural stones and handmade jewelry may vary in color, pattern, translucency, size, and internal inclusions. These natural variations are not considered defects unless the item is damaged, incorrect, or materially different from the product description.
Crystal meaning, chakra, energy, or wellness-related descriptions are provided for cultural, symbolic, lifestyle, or personal-interest purposes only. Dewery products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or health condition.
4. Prices and Payment
Prices are shown in the currency displayed on the website at checkout. We may update prices, discounts, and product availability at any time. Payment must be completed through the available payment methods shown at checkout. Orders are not confirmed until payment is successfully processed.
5. Order Confirmation and Cancellation
After placing an order, you should receive an order confirmation email. If you need to change or cancel an order, contact [email protected] as soon as possible. We cannot guarantee changes or cancellations after an order has entered processing or has been shipped.
6. Shipping
Shipping times, processing times, customs information, and delivery estimates are explained in our Shipping Policy. Delivery dates are estimates and may be affected by customs, carrier delays, holidays, local delivery conditions, or incorrect shipping information provided by the customer.
7. Returns and Refunds
Return eligibility, return shipping responsibility, damaged item handling, non-returnable items, and refund timing are explained in our Return Policy. Customers must contact us before sending a return so we can confirm eligibility and provide return instructions.
8. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate purchase and account information for all purchases. We are not responsible for delivery problems caused by incorrect or incomplete shipping details provided by the customer.
9. Intellectual Property
All website content, product photos, logos, text, graphics, and design elements are owned by Dewery or used with permission. You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Dewery is not liable for indirect, incidental, special, or consequential damages arising from your use of the website or products. Nothing in these terms limits rights that cannot be excluded under applicable consumer protection laws.
11. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will always be available on this page. Continued use of the website after changes are posted means you accept the updated terms.
12. Contact
If you have questions about these Terms of Service, please contact us at [email protected].
